Key Responsibilities
NLP Analyst proficient in SQL, Python, and Natural Language Processing. This role requires a strong background in handling complex unstructured datasets and uncovering patterns that fuel smart decision making. Candidates should demonstrate experience in applying NLP to solve business problems in operations, including analyzing customer interactions to extract actionable insights and optimize workflows. Require 4-6 years of experience, particularly within customer service operations.
Core Responsibilities
Follow Agile development principles to develop and deploy cutting edge Data Products and POCs using massive sets of structured and un-structured data.
Ensure the data product is deployed with thorough testing and is of highest quality
Communicate the results to other members of the team in a clear and intuitive manner
Interface with leadership and team members regularly to brainstorm ideas, communicate progress and risks.
Use JIRA and Confluence as tools for Agile Project planning
Communicate the progress and results in clear, concise and timely manner with other stakeholders
Requirements
You have worked with massive structured/unstructured data sets before (working with voice and text data).
You are a solid coder who uses either SQL & Python/Spark/R to deploy data solutions or data products into production.
You have experience with state-of-the-art NLP algorithms and models including BERT, GPT, RoBERTa, and T5, as well as traditional techniques like TD-IDF and word embeddings.
You have proficiency in tools and frameworks such as SpaCy, NLTK and TensorFlow/PyTorch for developing and deploying NLP models.
Demonstrated ability to build and fine-tune NLP solutions for tasks like sentiment analysis, topic modeling, named entity recognition, and text summarization.
You are highly enthusiastic in uncovering actionable insights from data and conveying these insights to business as stories that stick.
You are a strong analytical person who loves solving business problems using massive data sets.
You interface with leadership and team members to get clarity on your requirements, end goals and deliverables.
You are detail oriented but never loses sight of deadlines.
You always have an eye on the products you deployed and never assumes that everything is ok.
You are comfortable following the procedures and coding standards set by the organization
You have MS or BS in Mathematics, Computer Science, Engineering, or Economics (required).
You have 3-6 years of experience in Customer Service functions for consumer products, retail, tech, telecom, or financial industries.
You have 2-4 years of experience in Big Data environment specifically Hive/Spark where you have worked on solutions that scale smoothly on high-volume (1TB+) & high-dimensionality (500+ variables per schema) data.
You have worked with Tableau or Power-BI before.
Skills
Experience in Customer Service Operations in one of the following domains – Telecom/retail/e-commerce/consumer packaged goods (CPG), Mobile or Consumer electronics industries
Agile Principles/Scrum/Kanban
Solid understanding of Hadoop (Hive and Impala) & Spark (PySpark/Scala)
Proficient in Python/Scala/R/Java & SQL
Proficient in Data Visualization Software – Tableau/Power BI.
Demonstrated knowledge of one or more key information service standards such as SDLC, ITIL, QA/testing, Project Management, Six Sigma, etc.
Strong PC skills including knowledge of Microsoft SharePoint and JIRA for Agile development
Strong interpersonal and consultative skills to translate and understand reporting requirements.
Ability to work as part of a team, as well as work independently or with minimal direction.
Excellent written, presentation, and verbal communication skills.
Location: Plano, TX | Hybrid (MTWTh Onsite) Duration: 6+ month W2 contract | Potential for extension
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About Plano, TX
Looking for exciting job opportunities in the Plano, Texas area? Discover your next career move in this vibrant city nestled in the heart of the Lone Star State. Plano offers a perfect blend of urban conveniences and natural beauty, with a booming economy and a welcoming community. With renowned companies calling Plano home, including Toyota and Liberty Mutual, endless growth opportunities await. Explore the thriving arts scene at the ArtCentre of Plano, catch a live performance at the Courtyard Theater, or indulge in the unique flavors of Tex-Mex cuisine at local eateries. With easy access to parks like Arbor Hills Nature Preserve and exciting attractions like Legacy West, Plano gives you a perfect work-life balance. Join us in Plano and unlock a world of possibilities for your career!
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