• In-the-know of daily emerging issues across all social media channels
• Assist with reporting and data collection: Quarterly reports, Work with Social Listening, deep dives, performance insights and quality
• Evaluate the need for response strategies, communicating when necessary with leadership and POCs for alignment
• Assess and measure campaign/project effectiveness
• Regional Team management: Coaches team, delivers feedback, ensures high-level of performance
• Initiate improvements to workflows, metrics, day-to-day processes
• Stakeholder relations across CS and Comms: Ability to work cross functionally on Comms initiatives involving Community Support and Trust Operations, Policy, Regulatory, Corporate and Crisis Management, Product, 21C
• Create and deliver trainings/new process materials: Develop playbooks and guidance on best practice for social media rapid response
• Support and drive initiatives/projects with regional/global impact
• Draft/Approve copy and publish content across different channels
• Assist with Leads duties while Lead is out of office and as needed
Experience in relevant fields such as communications, customer service, strategy and project management
Leadership skills with proven track record in delivering impact in a regional team in a fast-paced environment
Excellent communication and interpersonal skills, both written and oral, with the ability to influence up, down, and across the organization
Strong business acumen, including problem-solving, analytical and critical thinking skills.
Experience leading new projects and initiatives from ideation to execution
Highly organized with the ability to track numerous projects and tasks
Confident and comfortable when working with members at various levels across multiple stakeholders and functions
Skilled at working with data tools to pull data/insights to build out reports and deep dives
Able to produce quality work within tight deadlines and adjust quickly to changes in priorities
#LI-HB1
