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We are seeking an analytical, detail-oriented, and highly collaborative Senior E-Commerce Product Operations & Readiness Manager to direct end-to-end product launches, digital shelf governance, and campaign execution across our direct-to-consumer (D2C) e-commerce platforms. In this role, you will serve as the central PMO bringing together cross-functional teams—including Business, Marketing, Engineering, QA, Legal, and Global stakeholders—to ensure seamless product readiness, flawless Product Detail Page (PDP) execution, and continuous site optimization.
The ideal candidate brings a strong background in e-commerce product lifecycle management (PIM/CMS), product roadmapping, process improvement, and data-driven site optimization in a fast-paced environment. Top Core Competencies
Stakeholder Management: Proven ability to align cross-functional and global teams (Engineering, Business, Marketing, Legal, QA) around shared timelines, launch readiness, and operational standards.
Process Improvement & Governance: Demonstrated success in establishing intake workflows, QA standards, and operational SLAs that eliminate defects, improve site quality, and streamline digital commerce execution.
Product Roadmapping & Readiness: Hands-on experience driving product launch roadmaps, managing dependencies, and overseeing the entire PDP lifecycle from SKU onboarding to post-launch validation.
Lead end-to-end product launch operations, managing timelines, milestones, dependencies, and launch readiness across cross-functional teams.
Serve as the central PMO to align Business, Marketing, Engineering, QA, Legal, and Global stakeholders to ensure all launch requirements are met on time.
Drive launch readiness reviews, proactively identify risks, dependencies, and blockers, and coordinate resolution to maintain go-live schedules.
Validate that product, digital content, pricing, promotional offers, inventory, and site requirements are launch-ready.
Coordinate post-launch validation and issue resolution to protect customer experience and drive immediate launch success.
2. Product & PDP Lifecycle Management
Own the end-to-end product and PDP lifecycle, including SKU onboarding, PIM setup, PDP creation, ongoing maintenance, and End-of-Life (EOL) management.
Partner with Business, MX, and D2C teams to ensure product data, attributes, specifications, and digital media are complete and accurate.
Monitor and resolve post-launch PDP and content issues, driving continuous improvements to product discoverability and digital shelf quality.
3. Campaign & Site Experience Execution
Lead operational execution of global and local campaigns, managing content localization and campaign setup.
Translate global campaign strategies into locally relevant digital experiences while adhering to global brand standards and legal requirements.
Coordinate campaign assets, legal approvals, and stakeholder sign-offs, performing pre- and post-launch QA to verify functionality and content accuracy.
4. Site Operations, Governance & Continuous Improvement
Establish operational workflows, governance frameworks, intake processes, approval gates, QA standards, and SLAs to scale digital commerce operations.
Maintain operational trackers and reporting to provide executive visibility into launch readiness, site changes, and overall performance.
Identify opportunities to streamline processes, reduce defect rates, and increase operational efficiency.
5. Analytics & Digital Experience Optimization
Analyze site traffic, conversion rates, engagement metrics, and campaign effectiveness to identify growth opportunities.
Translate data and customer behavior insights into actionable recommendations for merchandising, site experience, and process enhancements.
Partner with Analytics, Marketing, and Product teams to run A/B tests and implement continuous improvement initiatives post-launch.
Qualifications & Requirements
Education: Bachelor’s degree in Marketing, Business Administration, Operations, or a related technical/business field.
Experience: 5+ years of hands-on experience in e-commerce digital product operations, digital shelf management, or e-commerce project management.
Technical & Platform Skills:
Strong working knowledge of CMS, PIM, product catalog management, search/taxonomy, and digital merchandising platforms.
Proficiency in project management tools, specifically Jira, Confluence, or equivalent systems.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Familiarity with or ability to adopt AI tools to streamline operational workflows.
Project & Analytics Capabilities:
Strong project management, communication, and cross-functional stakeholder management capabilities.
Solid analytical and problem-solving skills, with a track record of using data to drive e-commerce optimization and A/B testing decisions.
Attributes: Exceptionally organized, detail-oriented, and comfortable managing competing priorities in a fast-paced environment.
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