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Content Strategist -Help Center and Policy Writer

San Francisco, CA 94107

Posted: 09/05/2025 Job Category: Graphic/Digital Design Job Number: 21366

Job Description

Content Strategist – Help and Policy

**W2 contract** Onsite, San Francisco, CA** Target $42-45/hr
  • Write, edit, and proofread help content that’s easy to understand and matches client’s voice and writing standards.
  • Juggle multiple projects and be responsible for publishing, editing, and maintaining content on the Help Center and Policy site.
  • Perform content audits, publish content using the content management tool, identify any publishing issues, and perform necessary troubleshooting.
  • Learn about product and policy updates and explain them according to brand, writing, and regulatory standards.
  • Follow formatting, publishing, and translation processes and best practices.
  • Collaborate with cross-functional teams to make sure content is reviewed and approved, published on time, and translated for a global audience.
Qualifications
  • Experience creating, publishing, and updating help content for a help center, knowledge base, or chatbot.
  • Technical writing experience and the ability to turn complex product, policy, trust and safety, or other technical details into clear, approachable help articles.
  • Experience working with internal or external partners (for example, support, policy, project management, engineering, localization team members) to deliver projects on-time.
  • Ability to identify, prioritize and resolve issues quickly and to follow through on assignments with minimal supervision.
  • Strong work ethic, exceptional judgment and impeccable integrity.
  • Ability to focus on specific project details while also considering how individual updates and topics fit into the big picture of safety, support, and voice and tone.
  • Curiosity, eagerness to learn, and ability to interpret and grasp complex technical concepts.
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Korynn Stark
Technical Recruiter

To me, you’re more than just a resume – I work to show clients the whole YOU! I also offer guidance on your job search by providing market intelligence and honest feedback to help you work towards your goals.

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About San Francisco, CA

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