**W2 Contract**Plano, TX**ONSITE**PART-TIME**20 hours work week**$20-23/hr**
Top Skill Sets:
Customer Service
Contact Center
Learning Agility
Our client’s Shared Service Center is the first point of contact for HR related workplace information to their North America employee population. Under direct supervision, you will be responsible for administrative support to HR Centers of Excellence (COEs) and provide guidance to employees regarding HR policies and programs through incoming calls and service tickets. You will maintain and update employee information in the HCM, ensure updated process documentation to be stored on the HR Portal, and complete tasks within Service Level Agreement (SLA) standards.
Responsibilities:
Acts as a first point of contact for employees, line managers and HR management to address inquiries/issues across HR programs, policies and systems (including benefits, employee relations, staffing, and compensation)
Provides general HR administrative support to HR Centers of Excellence and business partners
Manages and updates HR information of employees within HCM
Assist with monthly, quarterly and annual reporting as necessary including various HR metrics
Assist with queries and projects related to the HCM and HR Portal
Documents all inquiries (phone calls/emails/requests) and escalates complex cases to appropriate SME groups
Meets defined SLA metrics for providing accurate, consistent and timely responses to HR process, policy and systems inquiries
Assists in the continuous development and improvement of HR information and processes
Supports ad hoc projects and activities related to HR department
Qualifications:
2-4 years of prior experience including HR administration, payroll and business support
Bachelor’s degree preferred, but not required
Knowledge of government regulations, professional best practices, and industry trends as they apply to all HR related functions and responsibilities preferred
Intermediate computer skills with Microsoft business applications software (particularly MS Excel),
Business process/data processing experience within ERP HCMs, Workday preferred
Strong oral and written communication skills with an ability to interact with all levels of employees
Excellent customer service skills, including timeliness of resolution and excellent follow-up skills.
Must exercise considerable tact and courtesy in dealing with employees and managers on a daily basis.
Ability to prioritize, handle multiple priorities and maintain the highest level of confidentiality
Strong organizational skills and the ability to work in a fast-paced environment
Good interpersonal, problem-solving and teamwork skills
Ability to multi-task and make independent decisions within established guidelines relating to the performance of day-to-day duties
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About Plano, TX
Looking for exciting job opportunities in the Plano, Texas area? Discover your next career move in this vibrant city nestled in the heart of the Lone Star State. Plano offers a perfect blend of urban conveniences and natural beauty, with a booming economy and a welcoming community. With renowned companies calling Plano home, including Toyota and Liberty Mutual, endless growth opportunities await. Explore the thriving arts scene at the ArtCentre of Plano, catch a live performance at the Courtyard Theater, or indulge in the unique flavors of Tex-Mex cuisine at local eateries. With easy access to parks like Arbor Hills Nature Preserve and exciting attractions like Legacy West, Plano gives you a perfect work-life balance. Join us in Plano and unlock a world of possibilities for your career!
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