55 Challenger Road
Ridgefield Park,
NJ
07660
US
Posted: 07/23/2024
2024-07-23
2024-08-26
Job Category: Other
Job Number: 18982
Job Description
Home Appliance Specialist
Where: Ridgefield Park, NJ
What: 12 Month W2 Contract-to-Hire
Schedule: Full Time, Onsite (Monday – Friday)
Pay: $26-28/HR
Benefits: Health, Dental, Vision, 401K, PTO, Paid Holidays
Top Skills
- Proficient in Microsoft Office Word, Excel, and PowerPoint.
- Ability to deep dive to perform root cause analysis
- Exceptional presentation, written, and verbal communication skills
Must have Requirements:
- Has great interest in the Home Appliance field and can assemble and disassemble parts as part of R&R.
- Must be able to drive - will occasionally drive (locally) between training facility, warehouse, and office.
- Great communicator; eager to learn and tenacious - able to communicate ideas and resolutions effectively. Were looking for a go-getter that is proactive!
- Root cause analysis
Years of experience: 0-2 years of experience in an analytics focused role
Specific responsibilities include:
- Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms.
- Monitor new model quality performance with comparing benchmark model trends
- Coordination of weekly, monthly report and presentation to all related teams
- Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.
- Analyze, evaluate, and test various Home Appliance Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories.
Background & Competencies Required:
- Knowledge/expertise/experience
- Understanding manufacturing, engineering, and design.
- Experience with in-home appliance service, analysis, root cause determination and troubleshooting (not an absolute must-have)
Skills:
- The ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry
- The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.
- Work under little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames.
- The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.
This position will primarily focus on: Service quality related Analysis -
- Product quality data analysis with ASR trends of projects/models
- Monitor quality case issues by daily tracking tickets
- Theme card management of pending and in progress quality issues until solutions are found through communication with HQ
- Part/Unit Retrieval
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