Top skills: SQL, Tableau, Python
Schedule: Fully onsite
Summary:
The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget. The business operations specialist usually reports to a project manager or director.
Job Responsibilities:
Review and approve contracts, cost proposals and contract supplements.
Approve project and work breakdown structures.
Review and approve the documentation of business processes.
Approve project budgets and expenditures, monitor transaction controls and costs against budgets.
Predict potential budget overruns and offer solutions.
Consult with corporate offices, project managers, auditors, client and sub-consultant representatives regarding future proposals.
Prepare sub-agreements and review and input sub-consultant invoices to ensure contact compliance.
Skills:
Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
Strong ability to work independently and manage one's time.
Strong knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
Strong ability to apply accounting and mathematical principles to work as needed.
Strong ability to analyze business trends and project future revenues and expenses.
Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus.
Education/Experience:
Bachelor's degree in business management, economics, finance, accounting or relevant field required.
8-10 years experience required.
KEY RESPONSIBILITES/REQUIREMENTS:
Job Duties
• Responsible for mining, developing and distributing data insights that will drive learnings and growth for the e-Commerce Operations Team.
• Work closely with the Business Intelligence team to ensure data integrity, responsible for analyzing dashboards across Fulfillment, Returns, Operations, and NPS.
• Develop customized Tableau dashboards as needed by Fulfillment Operations.
• Identify Key Performance Indicators (KPIs), develop a holistic measurement plan, and historical benchmarking.
• Analyze and develop insights for channel specific operations data using multiple data sources including Vertica, Tableau, Kibana, ecommerce business platform and other tools.
• Responsible for various testing disciplines, including multivariate, A/B and user testing to validate hypotheses with data driven answers.
• Utilize advanced knowledge of developing data driven insights to identify business growth opportunities.
• Provide data-driven thought leadership to help the business identify areas to improve in terms of forward and reverse operations. Leverage predictive modeling techniques in the process.
• Continually evolve analytics processes and tools; incorporate new sources of data to improve understanding Samsung digital business and operations.
• Prepare reports and support stakeholders with deriving insights for WBRs (weekly business reviews).
• Proactively work with business units and teams to understand and translate data-driven initiatives and potential ideas. Synthesize ideas and suggestions from stakeholders and users to determine what to build based on business priorities, strategy and vision
Qualifications
• Bachelors degree in Engineering, Computer Science, Business, a related field
• 3+ years of hands-on experience in Data Analytics, specifically in Operations
• 3+ years of experience in data manipulation using SQL
• 3+ experience with design, execution, and measurement of A/B and multivariate tests
• Experience in an eCommerce and/or Digital Commerce environment
• Fluent in building reports and visualizations using Tableau (or similar BI tools)
• Strong problem solving ability
• Excellent communication and data presentation skills
Preferred Qualifications
• MBA or Masters or in Analytics, Statistics, or other quantitative field
• 5+ years of experience with statistical analysis and predictive modeling using tools such as R, STATA, SAS, Python, etc.
Traits/Behaviors/Abilities For Success
• Succinct/proactive/confident communication data-driven insights (translating data into business speak) to all levels of the business stakeholders from operational to executive
• Experience working with cross functional teams to develop products and services. Ability to build interdepartmental relationships
• Desire to make a difference, engage customers, shape a strategy and build the right solution
• Exceptional critical reasoning, creative thinking and problem solving skills.
• Familiarity with the identification and resolution of issues working with disparate sources of data and data quality issues
• Ability to dig into the fine details of projects but also articulate strategy and vision
• Familiarity with current data analytics technology and tools, and more importantly, you understand the point of it all - to produce solid insights to drive business decisions
• High level of intellectual curiosity, boldness, and honesty, and comfort level with ambiguity
• Ability to understand what we are building and why, i.e. you dont take requests and issues at face value and know how to truly get to the core of the problem and act as a problem solver vs. a data provider
• Self-starter mentality with the ability to deliver results under minimal supervision
• You keep up to speed on the latest happenings in the big data landscape and cant wait to pour through rich data sets to help make our products better, our users more informed, and our internal team more productive
• You constantly think about experimentation and want to help drive a cultural of continuous testing
• Focused on results and their implications (rather than methods/tools/process)
• Comfort in reprioritizing items as situations evolve to maximize teams impact
• Ability to work with and influence partners from different cultures and working styles
• Most importantly, you enjoy being an integral part of a fast-paced, collaborative team; possess an innate entrepreneurial spirit to explore the uncharted
