Contract Length: 6 + month contract with multi-extension/hire capability
Location Expectations: Plano, TX (Onsite Mon-Thurs & remote Fri.)
Ability for Conversion & Extension: YES
Why Join Us
Our client is a global leader in technology, opening new possibilities for people everywhere. Since being established in 1969, Our Client has grown into one of the world’s leading technology companies, and has become recognized as one of the top 10 global brands.
Through relentless innovation and discovery, they are transforming the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, network systems, and much more.
Position Summary:
Our client is seeking an Account (Customer Success) Manager to provide consultative, post-sales, technical account management, from an enterprise standpoint, supporting the client's Mobile Device Management services and similar mobile solutions, working with complex, multi-divisional, multi-geographical customers
Primary Responsibilities
Own the ultimate responsibility for the customers' onboarding, adoption, satisfaction,and advocacy across a portfolio of mobile services
Develop a trusted advisor relationship with customer stakeholders, executive sponsors, and partners to drive device adoption to ensure they are leveraging the solution to achieve full business value
Develop a comprehensive understanding of typical business challenges faced by customers
Serve as a customer advocate in influencing the product roadmap and improvements
Manage customer escalations and issue management, and prioritization
Manage Device Protection programs SC+ for Business Elite+
Manage performance metrics: CSAT, Renewal rate, Reference-ability, Renewal likelihood, Adoption, Consumption, and Customer Engagement. Identify renewal risk and collaborate with internal teams to remediate
Preferred Qualifications:
Project management certification or previous on-the-job project management skills with the ability to manage multiple simultaneous tasks and prioritize/re-prioritize as necessary
Excellent problem-solving abilities and ability to communicate clearly, both written and oral
Excellent presentation skills and ability to speak to multiple audiences (i.e., executive, business, technical)
Driven, self-motivated, enthusiastic, and with a can-do attitude
Ability to influence decision-making in a rapidly changing environment
• Ability to work cross-functionally in a fast-paced environment
Looking for exciting job opportunities in the Plano, Texas area? Discover your next career move in this vibrant city nestled in the heart of the Lone Star State. Plano offers a perfect blend of urban conveniences and natural beauty, with a booming economy and a welcoming community. With renowned companies calling Plano home, including Toyota and Liberty Mutual, endless growth opportunities await. Explore the thriving arts scene at the ArtCentre of Plano, catch a live performance at the Courtyard Theater, or indulge in the unique flavors of Tex-Mex cuisine at local eateries. With easy access to parks like Arbor Hills Nature Preserve and exciting attractions like Legacy West, Plano gives you a perfect work-life balance. Join us in Plano and unlock a world of possibilities for your career!
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