Bilingual in English and Korean
Top Skills: Project management, Communication/presentation, Data analytics (Excel)
We are looking for candidates to stay on long-term; ideally contract to hire.
Looking for operations PM; Not PM in sales, marketing, or IT (HM will reject any candidates from IT space). Industry does not matter but as long as they have operations project management experience (Operations, Project & Program management, Data analysis, Customer service). Position will work under Field Service Operation team in CARE division.
Must have:
1) Bilingual in English and Korean
2) Advanced proficiency on Excel and PPT; must be tech savvy, fast learner, and have attention to detail - will do regular reporting to stakeholders and leadership
3) Business Operations & Customer Care centric mindset/experience
4) Ability to utilize big data to analyze trends and provide action plans. SAP & BI experience is a plus but not required.
5) Must be able to drive their own process - design processes and planning of projects while identifying gaps; projects are fast-moving so they must be able to work with ambiguity & pace of the environment
Education: Bachelors degree (or equivalent experience but priority to degree holder)
Years of experience: 4+ years hands-on project or program management experience, operations management/support. Experience in large corporations and/or Korean market is a plus
Position Summary
The primary objective of this position is to support Customer Care CE Operation activities, including Project/Program Management, creation & planning, and status monitoring & reporting. The goal of the Project/Program Manager is to support on-time, in-scope/budget projects, as well as supporting key functions within the Field Service operations team - such as data analysis and reporting. Candidate should have great communication skills, as well as PowerPoint skills with capability of storytelling visually.
Essential Duties & Responsibilities
• Manage various ongoing projects portfolio within the CE Operation
• Support business leads in the creation of project plans, deployment & handover plans, resource plans
• Ensure that all projects have required documentation as they move through the project tollgates
• Collaborate with program developers and business leads to keep project in scope
• Communicate to leadership on project status and escalation/decision points
• Ability to build, analyze, and report data by utilizing Excel (SAP/BI experience is a plus)
• Work with cross functional teams to make necessary adjustments, implement new ideas, and provide solutions to Field Service operations.
Background/Experience
• Education - Bachelors degree (or equivalent experience but priority to degree holder)
• 4+ years hands-on project management experience with budgets >$50K
• 4+ years strategic planning and project development experience
• Experience in customer service/support/experience centric field (No retail store customer service, No warehouse ie Amazon, No IT/tech support)
• Experience communicating with mid-level to top-level leaders (status reports, emails, presentations, in-person meetings)
• Working knowledge of Project Management Fundamentals, Documentation practices, and systems
• Experience working in a global organization a plus
Necessary Skills/Attributes
• Bilingual in English and Korean
• Excellent verbal and written communication skills
• Client service driven with excellent relationship management skills
• Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders
• Team oriented, but able to work independently and manage multiple tasks
• Self-directed, self-motivated and results-oriented, fast learner
• Exceptional skills in Microsoft Office, including Excel, PowerPoint, Project, and Word
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