Apply Now

Search Jobs

Find the right opportunity for you.

Infrastructure Operations Analyst - AV Team

Baltimore, MD 21202

Posted: 10/03/2024 Job Category: Network/Infrastructure Job Number: 19829

Job Description

Infrastructure Operations Analyst - AV Team

**CONTRACT** Onsite out of Downtown Baltimore, MD**

The primary role of the Infrastructure Operations Analyst within the AV/Multimedia Team is to assist users with their AV needs and to ensure that the AV technology is working properly at all times. This includes but is not limited to testing and setting up calls, making or coordinating repairs of systems, training users on the use of the technology, working with other entities within the organization and providing feedback to Design Engineers regarding system performance and possible changes based on observations of space utilization. Responsible for service delivery across all technology domains and all consumers, including execution of all backup, recovery, disaster recovery, and related capabilities.
In addition, this role will:
  • Take immediate actions to resolve technology service disruptions when they occur
  • Evaluate and act on the production readiness for technology solution implementations and application deployments
  • Analyze performance trends and crafts action plans to address potential impacts prior to impacts occurring
  • Mentor more junior members of the team
  • Actively helps team members and makes suggestions to improve practices
Requirements
  • Typically requires 2+ years of relevant experience
  • High level of proficiency in maintaining good customer relationships is required
  • Knowledge of Cisco, Poly and AMX systems is preferred
  • Experience working with video conferencing (VTC), AV control systems and digital signal processing (DSP) systems is highly desired.
  • Experience working with collaboration technologies including, but not limited to Zoom, Teams and Webex.
  • Possesses strong level of knowledge in own expertise while maintaining a comprehensive understanding of a subset of the broader technology portfolio
  • Ensures incidents impacting technology availability are resolved within policy standards
  • Examines and collects data for trending capacity utilization
  • Maintains a high proficiency in code management to ensure procedures are aligned to best practices
  • Identifies performance tuning opportunities that will produce improvements to processing or capacity
#LI-DNP

Meet Your Recruiter

Scott Miller
Director- Service Delivery

Scott Miller joined ektello in 2015 in a Sales & Account Management role where he successfully built a portfolio of both large and enterprise-sized clients. Currently, Scott leads a team within Operations, in which he is working with our current partners to develop both short- and long-term strategies for their staffing needs. Prior to joining ektello, Scott was the General Manager of an advertising media company, Clear Channel Airports. He resides in Detroit and received his B.A. from Western Michigan University.

Apply Online
Apply with LinkedIn Apply with Facebook Apply with X

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Baltimore, MD

Unlock your next career opportunity in the vibrant city of Baltimore, Maryland! Nestled between the scenic Inner Harbor and historic neighborhoods like Fells Point and Mount Vernon, Baltimore offers a perfect blend of rich culture, unique charm, and endless growth possibilities. Home to iconic landmarks such as the USS Constellation, Maryland Science Center, and Camden Yards, this diverse city boasts renowned art galleries, theaters like the Hippodrome, and professional sports teams including the Ravens and Orioles. With its renowned crab cakes, stunning parks like Patterson Park, and a thriving job market, Baltimore is the ideal place to launch your career. Explore our job listings today and discover why Baltimore is the perfect backdrop for your professional journey!
Facebook Twitter Linkedin-in Comment-dots
Apply Now
2024 ektello
|
Privacy
|
|
Site Credits