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Instructional Designer

Ridgefield Park, NJ 07660

Posted: 12/02/2024 Job Category: Other Job Number: 20011

Job Description

Instructional Designer

**W2 Contract** ONSITE out of Ridgefield Park, NJ or Plano, TX** Target W2 $34-36/hr


What you’ll be doing:
  • Develop and update training procedures, manuals, guides, and course materials, such as handouts and visual materials.
  • Monitor, evaluate, and record training activities and program effectiveness
  • Assess training needs through surveys, round tables with new hires and veteran associates, and consultations with managers.
  • Meet with department leads, product managers, program managers, category managers, and other stakeholders to determine training needs and develop solutions.
  • Create training using a variety of instructional techniques and formats, such as self-directed or instructor lead training, role-plays, simulations, team exercises, group discussions, videos, gamification, and interactive lectures.
  • Facilitate training with training managers (train the trainer (TTT), internal teams and external teams.
  • Partner with Content Manager to update the internal knowledge base (KB) based on new products and services.
  • Manage internal project and learning management tools (e.g., create JIRA tickets, oversee user permissions in training portal, etc.).
  • Track training requests from stakeholders.
  • Maintain a training calendar with training specifics.
  • Identify low-performing customer service areas using data analytics (Tableau, Zendesk Contacts, Customer Satisfaction), to develop instructional materials and remediation plans.
Qualifications
  • Minimum of 2 - 4 years of Instructional Design and Training experience supporting Customer Service or Sales.
  • BA degree in Journalism, English, Marketing, Education, or other relevant field.
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Meticulous grammar and an eye for catching - and fixing – mistakes
  • The ability to simplify complex concepts into easy-to-read, concise content
  • A unique skill or passion that you can bring to the team (e.g., videography, graphic design, gamification etc.).
  • Eagerness to learn and ability to shift priorities at a moments notice.
  • Ability to work independently and manage vendor-training groups to deploy training effectively.
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership techniques.
  • Knowledge of media production, communication, and dissemination techniques and methods.
  • Experience with video creation tools, such as Camtasia or Premiere Pro, is a plus.
  • Intermediate proficiency with Microsoft Office products, including Excel, Word, Outlook, PowerPoint, and Adobe products such as InDesign and Illustrator.
  • Understand models of design (ADDIE, SAM), virtual facilitation tools (WebEx), content management systems, and learning management systems.
  • Experience with e-Learning authoring tools such as Adobe Captivate or iSpring.
  • Knowledge of Learning Management Systems and emerging learning technology. Experience with Absorb LMS is a plus.
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Meet Your Recruiter

Korynn Stark
Technical Recruiter

To me, you’re more than just a resume – I work to show clients the whole YOU! I also offer guidance on your job search by providing market intelligence and honest feedback to help you work towards your goals.

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About Ridgefield Park, NJ

Start your next career adventure in picturesque Ridgefield Park, New Jersey! This vibrant area, nestled in Bergen County, offers a perfect blend of urban convenience and suburban charm. Explore job opportunities surrounded by stunning views of the Overpeck Creek, just a stone's throw away from New York City. With a rich cultural scene, including the Bergen Performing Arts Center and the New Jersey Naval Museum, as well as a variety of dining options featuring local favorites like Taylor Ham, Ridgefield Park is the ideal place to grow both personally and professionally. Don't miss out on the chance to work near iconic landmarks like the Meadowlands Sports Complex and Overpeck County Park. Find your dream job in this thriving community today!
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