Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees.
This position will work on-site in Miami, Florida
Position Summary:
In this position, you will oversee the overall Pre-Cruise Guest Experience, inclusive of the communication of revenue-generating Onboard Revenue and Ashore Products, as well as critical non-revenue, need-to-know information for guests ahead of their voyage.
Under the direction of the Manager, Pre-Cruise Marketing, you will work closely with CRM, Creative Services, Onboard Marketing, Expeditions, Shore Excursions, Onboard Revenue, and more to develop Email, Direct Mail, and other One-to-One marketing campaigns targeted to guests ahead of their voyage. Essential Duties and Responsibilities:
Partners with Creative Services and CRM team to brief new consumer email campaigns as a part of the pre-cruise guest journey.
Works closely with Digital and IT to support creative needs of Operational and Transaction pre-cruise communication, ensuring continuity across the full guest journey.
Briefs, QAs, and reports on Ad-hoc and Automated Pre-Cruise emails.
Develops detailed timelines and documentation to ensure all stakeholders are aware of go-live dates of project and enhancements.
Tracks the progress with the Creative Project Management team and CRM team to ensure that deadlines and approval milestones are met.
Ensures the accuracy of all pre-cruise communication by being up to date on all pre-cruise product details by destination and voyage type.
Organizes related strategic documents and campaign assets in a shared drive.
Facilitates the development of presentations to executive leaders.
Qualifications, Knowledge and Skills:
Familiar with Email Service Providers such as Salesforce/ExactTarget, CheetahMail, etc.) Bachelor’s degree in marketing, Advertising, or related field experience.
Minimum of 2-3 years’ experience working in marketing, communications, or guest-centric role.
Self-starter with excellent written and verbal communication skills.
Strong organizational and presentation skills.
Detailed oriented.
Ability to multi-task and be flexible in a fast-paced environment.
Proficient in Microsoft Office
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions.
Ready to take your career to the next level? Explore job opportunities in the vibrant Miami, Florida area! Known for its endless sunshine, gorgeous beaches, and lively atmosphere, Miami is more than just a city - it's a lifestyle. With a rich multicultural scene, world-class art galleries like the Perez Art Museum Miami, phenomenal theater productions at the Adrienne Arsht Center, and professional sports teams like the Miami Heat, this area offers a diverse range of cultural experiences. Indulge in delicious cuisine from Little Havana or take a stroll in the iconic South Beach. Join us in Miami and immerse yourself in an exciting, dynamic community while advancing your career!
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