About the job
Job Title: Affiliate Program & EPP Operations Specialist
Location: Hybrid – 4 days in office, 1 day remote
Schedule: Full-time
Top Skills Required
Data Compilation
Reporting
Process Automation
Vendor Management
Key Responsibilities
Affiliate Program Operations & Compliance
Fraud Detection & Prevention: Review bi-weekly fraud reports, investigate suspicious orders, and suppress fraudulent transactions to prevent incorrect commission payouts.
Commission Accuracy: Manage transaction inquiries to resolve tracking discrepancies and ensure accurate commission payments.
Financial Integrity & Reconciliation: Oversee invoicing and missing SKU files to correct attribution issues and ensure proper payouts across Lines of Business (LOBs).
Returns & Cancellations Management: Maintain and update return process scripts to prevent commission payments on invalid orders.
Process Automation & Vendor Management
Affiliate Vendor Automation (Rakuten): Maintain automation processes, including API data ingestion and transmission of cancelled/returned orders.
EPP Vendor Automation (NextJump & Perkspot): Support automation for EPP partners, including program implementation parameters and SKU-level order data transmission.
Reporting & Analytics
Dashboard Maintenance: Build and maintain dashboards for traffic, conversion, spend, and sales reporting at channel and publisher levels.
Data Compilation: Manage core reporting processes and spend compilation.
Campaign Analysis: Conduct ad-hoc analysis for major campaigns (e.g., flagship launches, holidays) and provide insights on performance trends.
Offer Communication: Source offers from internal systems and draft weekly communications for EPP and Affiliate vendors.
Cross-Functional Collaboration
Partner with marketing, e-commerce, and EPP teams to integrate affiliate marketing into broader campaigns and product launches.
Qualifications
1–3 years of experience in digital marketing, affiliate management, or data analysis (agency or tech/media experience is a plus).
Strong analytical skills with proficiency in Excel/Google Sheets; SQL knowledge is a plus.
High attention to detail and ability to manage complex data sets and financial reconciliation.
Familiarity with affiliate platforms (e.g., Rakuten) or Employee Purchase Programs preferred.
Excellent written and verbal communication skills for internal and external partner communication.
Proactive, self-starter with ability to manage multiple priorities in a fast-paced environment.
Desired Skills and Experience
Affiliate Management, Excel, FRAUD INVESTIGATION, Vendor Management, Data Analysis
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