Top Three Skills:
1) Ability to diligently track and coordinate completion of open tasks for Builder construction sites.
2) Clear, crisp communication (written and verbal) to customers.
3) Problem solving ability, ability to resolve issues without clear direction or clarity on next steps.
This position supports the day-to-day operations of our strategic Builder customers. The operations specialist will ensure execution of daily operations with single-family builders nationwide. This support will include coordinating schedules for construction sites, managing follow-up tasks and ensuring execution, and communicating updates to internal teams and the customer. This position will also support analyses for improvement projects for builder operations.
Responsibilities:
Coordinate resolution of customer escalations
Coordinate day-to-day tasks and follow ups with customers
Communicate updates internally and to customers
Manage open items and drive cross-functional teams to issue resolution
Analyze opportunities for improvement in daily operations
Support other teams needs as they arise.
Qualifications:
Bachelor’s degree highly preferred with 3-5 years of experience, preferably in customer-facing roles
Proven ability to stay organized and on top of extensive task lists, with self-drive to push the tasks through to execution.
Must be flexible and adaptable to a fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction.
Works effectively with competing priorities.
Strong Proficiency with Microsoft Office – Excel & PowerPoint.
Strong interpersonal, and communication skills (written and verbal) to coordinate and support transactions across multiple teams.
Must have the ability to meet deadlines in a fast-paced and demanding environment.
Regular, consistent and punctual attendance. Reliability and consistency is a must.
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