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**W2 Contract**Ridgefield Park, NJ**ONSITE**$35-40/hr**
Top skills:
Operations Management
Order Management
Critical Thinking
Responsibilities:
Run day to day monitoring and operations for all open orders that need to be picked up or delivered by our partners.
Expedite fixes and resolution of any delays proactively.
Reconcile order data across our system and partner systems to find any mismatches and ensure system of record has most accurate picture of all order statuses daily.
Use data to proactively manage orders to mitigate and recover orders with exceptions
Manage the resolution of customer issues, including order, technical, and payment-related issues.
Discover customer pain points across the product delivery & installation lifecycle to request changes in product development and operational strategies to improve the process
Identifies the right problems and prioritizes for the best business outcomes within your delivery channel
Set the long-term product vision across communication of delivery & installation dates for visibility to customers and recovery of exceptions
Establish and enhance performance metrics to measure effectiveness and efficiency.
Qualifications:
Bachelor’s degree required
6+ years relevant experience in fulfillment or eCommerce business operations
eCommerce Returns Management Experience is a strong advantage
Six Sigma experience highly preferred
Experience with high volume direct to consumer ecommerce fulfillment illustrating process and KPI improvements to scale growth
Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access, and SAP business system, or similar sales order management software application
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About Ridgefield Park, NJ
Start your next career adventure in picturesque Ridgefield Park, New Jersey! This vibrant area, nestled in Bergen County, offers a perfect blend of urban convenience and suburban charm. Explore job opportunities surrounded by stunning views of the Overpeck Creek, just a stone's throw away from New York City. With a rich cultural scene, including the Bergen Performing Arts Center and the New Jersey Naval Museum, as well as a variety of dining options featuring local favorites like Taylor Ham, Ridgefield Park is the ideal place to grow both personally and professionally. Don't miss out on the chance to work near iconic landmarks like the Meadowlands Sports Complex and Overpeck County Park. Find your dream job in this thriving community today!
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