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Where: Ridgefield Park, NJ What: W2 Contract-to-Hire (No C2C) Schedule: Full Time, Onsite (Monday – Friday) Pay: $25-27/HR (Negotiable) Benefits: Health, Dental, Vision, 401K, PTO, Paid Holidays
Top Skills:
Data Analysis/Entry, Vendor Management, Microsoft office - (Excel/PPT)
Summary:
This full-time position Manages the day-to-day operations of the outsourced Business Center (BC). The operations Supervisor will be expected to execute the operational duties to contact center and vendor operations in alignment with approved operational goals. The Operations Supervisor audits vendor(s) daily, weekly, and monthly deliverables against their contractual obligations and KPIs. This position will serve as a liaison between internal, Consumer accounts and contact center associates/Management.
Roles and Responsibilities:
Support vendor manager in the implementation of new policies, procedures, and standards for outsourced business center
Support outsourced business center on daily communication with delivery partner related to consumer deliveries, orders reconciliation and system issues
Coordinate daily communication between Returns teams’ and outsourced business center to complete returns reconciliation transactions
Own End to End order and delivery seeding and influencers programs for home appliances
Work with vendor Manager to audit quality of contact center agent calls
Support new accounts on boarded (Retail, Builder, Other)
Own end to end Damage Allowance program and Approve/Enter daily damage allowances for consumers
Own end to end Damage Allowance Audit Process for the Consumer accounts offering damage allowances
Send required daily, weekly, and monthly reports
Interact with multiple departments (internal and external): Consumers (External - staff), Delivery Partner (External- staff), Departments (Internal - staff), Business Center Vendor (External - Supervisor teams to floor associates)
Work with third party vendor(s) and multiple corporate teams: Logistics Outbound, Reverse Logistics, Supply Chain, Accounts Payable, Order management, Sales, and Service, and More.
Oversee all necessary duties to sustain main goal of ensuring a smooth delivery experience for the end consumers and customers purchasing home appliances, directly or through one of the supported retailers.
Support all necessary duties to sustain vendor managers main goal of ensuring a smooth delivery experience for the end consumers purchasing home appliances
Responsible for turnaround times for vendor reports
Responsible for new reports needed from vendor
Responsible for call recordings to audit
Necessary Skills / Attributes:
Vendor experience, preferably with contact centers, hand-on experience with customer service, order management, vendor training, and sales operations
Call center experience desired but not required
Flexible and adaptable to fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction Works effectively with competing priorities
Sales-driven; and can perform root-cause analysis to quickly find and present resolutions - looking for someone that is tactical
Strong Proficiency with Microsoft Office - Excel & PPT
Strong interpersonal, and communication skills to coordinate and support transactions across multiple teams
Ability to meet deadlines in a fast-paced and demanding environment
Regular, consistent, and punctual attendance. Must be able to occasionally work later hours and weekends
Bachelor’s degree required
Years of experience: 4+ years
Some experience with Agile project/procedure management preferred
Pays attention to detail
Stays up to date
Can easily document a new process or problem
Can collect and condense data into information that can be acted on
Excels with computer software programs, i.e. Excel, PowerPoint, Word, and new/emerging presentation programs
Ability to build internal cross-functional relationships and partnerships
Start your next career adventure in picturesque Ridgefield Park, New Jersey! This vibrant area, nestled in Bergen County, offers a perfect blend of urban convenience and suburban charm. Explore job opportunities surrounded by stunning views of the Overpeck Creek, just a stone's throw away from New York City. With a rich cultural scene, including the Bergen Performing Arts Center and the New Jersey Naval Museum, as well as a variety of dining options featuring local favorites like Taylor Ham, Ridgefield Park is the ideal place to grow both personally and professionally. Don't miss out on the chance to work near iconic landmarks like the Meadowlands Sports Complex and Overpeck County Park. Find your dream job in this thriving community today!
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