Title: Service Technician Trainer (Home Appliance) Client: Global leader in Technology/ Electronics Duration: 3 months with HIGH chance for extension Work Location: New Jersey Training Center – 210 Riser Rd., Little Ferry, NJ 07643 (Fully onsite) Travel Schedule: Travel on average of 50% (every other week), usually never more than 2 weeks (weekends off) in a row. Sometimes travel is sporadic throughout the year and may go weeks without traveling, and then lots of travel all together. Travel expenses reimbursed. Pay rate: $38-42/hr w2 + Benefits
Top skills required:
Minimum of 3 years in the home appliance repair industry either as a trainer or service technician is required.
Minimum 5K+ limit credit card for travel expenses (Flights paid for by company. Other travel expenses reimbursed).
High School diploma is required.
Excellent communication, interpersonal, and organizational skills
Ability to train in front of audiences (5-20 people)
Position Summary: Primary purpose of this position is to effectively train authorized service network technicians on all CE products as well as content and video creation.
Responsibilities and Duties: Develop and Deliver Training:
Create comprehensive training programs, including classroom instruction and practical, hands-on sessions covering a range of household appliances (e.g., refrigerators, washers, dryers, ovens, etc.).
Deliver clear, engaging, and effective training sessions tailored to various skill levels.
Combination of classroom, virtual, and OJT training is required.
Curriculum and Material Development:
Design and update training manuals, guides, and digital resources in line with current industry standards and technological advancements.
Evaluate and incorporate new techniques, tools, and safety protocols into the curriculum.
Ability to create content with PowerPoint, as well as basic excel skills a must.
Assessment and Mentorship:
Evaluate trainees progress through practical assessments, quizzes, and hands-on demonstrations.
Provide constructive feedback and one-on-one coaching to ensure continuous improvement and skill development.
Analyze training results, based on set KPI goals.
Maintain Industry Standards:
Ensure all training sessions adhere to industry best practices and safety regulations.
Stay up to date with the latest trends, tools, and technological advancements in appliance repair.
Collaboration and Communication:
Work closely with technical experts, industry partners, and management to align training programs with business objectives and customer needs.
Facilitate open communication channels for trainees to ask questions and share insights.
Background/Experience:
Minimum of High School diploma
Minimum of 3 years in the home appliance repair industry either as a trainer or service technician is required.
Minimum 5K+ limit credit card for travel expenses (Flights paid for by company. Other travel expenses reimbursed).
Excellent communication, interpersonal, and organizational skills
Previous background in training is preferred, but not necessary
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