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SCM experience (Demand Planning / Order Allocation / Order Management / Order Fulfillment (non warehouse related) / E-commerce)
Analytical/Critical Thinking – strong capability
Candidate will be expected to execute the operational duties to support Digital Appliance business related to Direct to Consumer/E-Commerce Operations including order fulfillment, in stock management, reporting, and master table maintenance. Additional support for specific retail lines of business. This is a cross-functional role which includes communicating with both internal and external partners. Motivated individual, customer centric, detail oriented, critical thinker.
Responsibilities:
Order management including but not limited to, DO creation, shipment monitoring, order maintenance, inbound monitoring & prioritization
Inventory feed, stock out recovery, assortment management, in stock reporting
Support internal teams by sending daily supply ETAs and preparing weekly stock balancing requests
Communicate product supply to Sales Team and Order Management
Identify and resolve complex customer order issues in conjunction with Sales and Order Management team
Reporting and Root cause Analysis
Daily interaction regarding product availability, allocation, and transition planning
Proactively identify and challenge activities that will detract from planned objectives
Maintain a high efficiency workflow process
Process innovation and creative thinking
Ability to meet tight deadlines
Collect, document, and manage information pertaining to accounts i.e. order rhythm, service level expectations, process flows, ETA information
Partner with logistics planners on outbound logistics issues and account specific service expectations
Qualifications:
Preferred Bachelor’s degree in Supply Chain, Operations, AND 2-4 years work experience in relevant field
Solid experience in a forecasting/allocation environment preferred, or strong experience in operations
Strong communication, customer service and organizational skills
Strong Math, critical thinking and problem solving abilities, detail oriented
Competency in SAP Systems and Microsoft Office (especially Excel)
Ability to interact with all levels of management, and work in a fast paced, and dynamic environment
Self-motivated but also has the ability to work well in a team, and meet demanding time fences
Strong customer service and decision making skills
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