Guest Services Liaison Schedule: Monday-Fridays, 12 pm- 8 pm, includes weekend rotations. The goal is to secure someone who will be flexible and agile with the needs of the dept that can change daily/weekly Location: 1275 York Avenue, New York, NY Pay: $24-$26 an hour
Job Summary:
Provides current information concerning patient location to visitors, telephone inquiries and staff. Greets visitors, patients and directs them to various areas of the Center. Monitors the elevators in New Memorial and the lobby area and explains visiting policy to visitors. Provide clerical and administrative support to the Director of Patient Relations.
Essential Duties
Investigates and provides information regarding current location of patients through use of MSKCC systems and communication with Admitting, Nursing Units, Urgent Care, Operating Room, PACU, PSC, and SDH.
Identifies urgent calls and hand delivers messages immediately or uses the paging system.
Keeps track of messages that Patient Representatives have not picked up in a timely manner or are duplicate calls and pages them when appropriate.
Responds to and triages all calls and walk-in requests to the Patient Representative Department from patients, families, and staff.
Provides immediate assistance/management of inquiries when appropriate.
Determines nature of request for patient location information by asking questions of caller, visitor, or patient.
Locates patient through use of available resources (e.g., MSKCC systems, Admitting Office, Urgent Care).
Directs caller/visitor to correct phone number/room.
Transfers call to patient by clearly stating to caller that call will be transferred and giving direct number to caller.
Always honors confidentiality of blocked information by telling caller or in person inquirer there in no information on a patient with that name.
Informs visitors or relevant policies and procedures such as hours and privileges of visitation.
Directs visitors to local facilities (e.g., hotels, restaurants, garages) for visitor convenience using available resources (e.g., menu book of restaurants, hotel guide).
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