Customer Service Representative Location: Onsite 1st shift – 1351 Rocky Point Dr Oceanside CA Pay: $20-$22/hr Duration: 12 months with contract to convert
Responsibilities:
Customer support addresses inquiries, resolves complaints, and provides product information to build strong relationships.
Opportunities for upselling are identified while ensuring customer satisfaction.
Needs analysis and tailored solutions enhance service quality.
Accurate records are maintained to support decision-making and process improvement.
Professionalism and adherence to service standards are prioritized.
Requirements:
Requires knowledge and skills gained through formal training or considerable work experience.
Works within established procedures with a moderate degree of supervision.
Requires established skills to perform a range of day-to-day activities.
Understands how the assigned duties relate to others in the team and how the team integrates with other teams.
Has no supervisory responsibilities; manages own workload.
Solves routine problems without supervisory approval; evaluates and selects solutions from established options.
Impacts own team through the accuracy and quality of work; follows procedures and receives regular supervision.
Uses communication skills to exchange information.
Soft skills:
Have a Can-do attitude, communication skills, ability to work self-sufficiently.
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