Job Title: Product Operations Tooling Analyst
Location: New York Contract through 2026, likely to extend/convert in 2027. Team: $27-32/hr About the Role We’re looking for a proactive and highly skilled Product Operations Tooling Analyst to join our Product and Tech teams. In this role, you’ll be the go-to expert for the tools that power our workflows—mainly Airtable, Jira, Confluence, and SharePoint. You’ll build, maintain, and optimize systems that help teams collaborate, plan, and deliver at scale. If you enjoy solving complex problems, streamlining processes, and translating technical setups into simple, actionable solutions for a large organization, this role is for you. What You’ll Do
Manage and optimize tools (Airtable, Jira, Confluence, SharePoint) for cross-functional workflows, including intake, planning, delivery, and reporting
Build scalable Airtable databases, dashboards, and user interfaces for diverse teams
Implement automations and integrations (Slack, APIs, Jira) to simplify processes
Troubleshoot systems, debug workflows, and ensure performance, usability, and data integrity
Gather requirements, map processes, and translate them into scalable tooling solutions
Create and maintain documentation, training materials, and onboarding resources
Act as the go-to resource for tooling support, best practices, and continuous improvements
What We’re Looking For
4+ years of experience in tooling, operations, or systems analyst roles, with advanced Airtable skills (admin-level, automations, integrations)
Proven experience scaling Airtable across multiple teams, designing relational databases, and building interfaces
Hands-on experience with Atlassian tools: Jira and Confluence
2+ years of experience in Product, Technology, or Media environments
Strong skills in process mapping, requirements gathering, and cross-functional collaboration
Excellent written and verbal communication skills with the ability to explain complex systems clearly
Ability to optimize workflows, troubleshoot systems, and improve performance at scale
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