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Contract Length: 12 + month contract with multi-extension/hire capability
Location Expectations: Plano TX (POSITION IS ONSITE)
Ability for Conversion & Extension: YES
Why Join Us
Our client is a global leader in technology, opening new possibilities for people everywhere. Since being established in 1969, Our Client has grown into one of the world’s leading technology companies, and has become recognized as one of the top 10 global brands.
Through relentless innovation and discovery, they are transforming the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, network systems, and much more.
Position Summary:
Our client is seeking a Hardware Device, Mobile Handsets and Wearables, Quality Engineer, to manage the quality of products after commercial launch, managing all logging and tracking of issues including necessary software fixes, problems resulting from after market accessories, design problems, etc.
Primary Responsibilities:
Define and implement processes for resolving issues and will be responsible for driving necessary resources for successful completion of resolution.
Interacts with all levels within organization and within customer organizations to identify and track product issues.
Responsible for sustaining quality of post launch products through driving resources toward effective resolution of product failures or issues.
Tracks performance of products by utilizing project management tools, methods, and scheduling.
Creates processes and procedures to ensure and expedite resolution of product issues.
Manages processes established by driving resources to ensure that quality of products are sustained.
Preferred Qualifications:
Bachelors Degree, from an accredited college or university, or equivalent work experience in the telecommunications industry.
5~7 years experience in a quality or wireless telecommunications position and long-term customer contact and relationship building.
Must have experience setting up Quality/Sustaining engineering processes and procedures.
Previous experience with OEM handset products, a combination of CDMA and GSM, and project/product management skills.
Experience researching and resolving customer technical complaints and issues.
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