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Quality Engineer 2

Plano, TX 75023

Posted: 04/22/2025 Job Category: Graphic/Digital Design Job Number: 20708

Job Description

Hardware Quality Engineer (Mobile Devices)
 
  • Rate: 35.00 to 45.00 /hr. W2 ONLY
  • Contract Length: 12 + month contract with multi-extension/hire capability
  • Location Expectations: Plano TX
  • Ability for Conversion & Extension: YES


Why Join Us
Our client is a global leader in technology, opening new possibilities for people everywhere. Since being established in 1969, Our Client has grown into one of the world’s leading technology companies, and has become recognized as one of the top 10 global brands. 
Through relentless innovation and discovery, they are transforming the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, network systems, and much more. 


Position Summary:
Our client is seeking a Hardware Device, Mobile Handsets and Wearables, Quality Engineer, to manage the quality of products after commercial launch, managing all logging and tracking of issues including necessary software fixes, problems resulting from after market accessories, design problems, etc. 


Primary Responsibilities:
  • Define and implement processes for resolving issues and will be responsible for driving necessary resources for successful completion of resolution.
  • Interacts with all levels within organization and within customer organizations to identify and track product issues.
  • Responsible for sustaining quality of post launch products through driving resources toward effective resolution of product failures or issues.
  • Tracks performance of products by utilizing project management tools, methods, and scheduling.
  • Creates processes and procedures to ensure and expedite resolution of product issues.
  • Manages processes established by driving resources to ensure that quality of products are sustained.

Preferred Qualifications:
  • Bachelors Degree, from an accredited college or university, or equivalent work experience in the telecommunications industry.
  • 5~7 years experience in a quality or wireless telecommunications position and long-term customer contact and relationship building.
  • Must have experience setting up Quality/Sustaining engineering processes and procedures.
  • Previous experience with OEM handset products, a combination of CDMA and GSM, and project/product management skills.
  • Experience researching and resolving customer technical complaints and issues.

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Meet Your Recruiter

Scott Miller
Director- Service Delivery

Scott Miller joined ektello in 2015 in a Sales & Account Management role where he successfully built a portfolio of both large and enterprise-sized clients. Currently, Scott leads a team within Operations, in which he is working with our current partners to develop both short- and long-term strategies for their staffing needs. Prior to joining ektello, Scott was the General Manager of an advertising media company, Clear Channel Airports. He resides in Detroit and received his B.A. from Western Michigan University.

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About Plano, TX

Looking for exciting job opportunities in the Plano, Texas area? Discover your next career move in this vibrant city nestled in the heart of the Lone Star State. Plano offers a perfect blend of urban conveniences and natural beauty, with a booming economy and a welcoming community. With renowned companies calling Plano home, including Toyota and Liberty Mutual, endless growth opportunities await. Explore the thriving arts scene at the ArtCentre of Plano, catch a live performance at the Courtyard Theater, or indulge in the unique flavors of Tex-Mex cuisine at local eateries. With easy access to parks like Arbor Hills Nature Preserve and exciting attractions like Legacy West, Plano gives you a perfect work-life balance. Join us in Plano and unlock a world of possibilities for your career!
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