Under the supervision and guidance of a Transportation Manager, the return transportation Coordinator is responsible for the delivery order life cycle and transportation load planning associated with Samsung products, including load creation, carrier assignment, tracking/tracing, customer delivery, and customer product returns and claims. The coordinator ensures all deliveries are effectively translated into a systemic load plan within the Transportation Management System (TMS) and Warehouse Management System (WMS) to achieve sales targets and meet customer delivery expectations.
Role and Responsibilities
Proven experience communicating and working with multiple divisions (customer service, transportation, returns, etc.) to meet customer expectations.
Background and experience in key functions of the Supply Chain - including but not limited to Warehousing, Transportation, Reverse Logistics, Returns Management, and Customer Service.
Ability to create dynamic reporting for key measurable and performance tracking.
Ability to identify process improvements with attention to detail.
Various systems management (internal and external) to accomplish daily/weekly/monthly tasks.
Ability to proficiently manage multiple tasks/projects while staying organized in day-to-day activities.
Work directly with 3PLs to resolve customer complaints and issues.
Documenting and data collection for supporting departments/activities
Ability to make decisions based on cost and service drivers to better serve the organization.
Work with multiple divisions throughout the supply chain, warehouse, customer service and transportation teams meeting all key performance indicators and customer expectations
Support carrier routing, tendering, training and support through TMS
Prepare and update standard operating procedures for documenting department activities
Create dynamic reporting for key measurable and performance tracking
Identify process improvements with attention to detail
Proficiently manage multiple tasks/projects while staying organized in day-to-day activities
Documenting and data collection for supporting departments/activities
The ability to read, prepare, interpret, and understand product shipment information from various order and shipping documents to ensure accuracy and thorough preparation of transportation documents
Exercises judgment within defined practices and policies in selection of methods and techniques for obtaining solutions
Top Three Skills:
Microsoft (Excel, Word)
ERP (TMS, WMS)
Transportation Operation
Skills, Education, and Years of Experience
Bachelor's degree
3+ year of applicable experience
Verbal and written communication skills, attention to detail, problem solving and interpersonal skills.
Ability to analyze costs related to manufacturing, labor and materials.
Ability to accurately document and record customer/client information.
Basic mentoring skills necessary to provide support and constructive performance feedback.
Knowledge of applicable laws and regulations related to shipping and production.
Previous experience with computer applications, such as Microsoft Word and Excel.
Location: Santa Ana, CA | Fully Onsite Duration: 12+ month W2 Contract
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About Santa Ana, CA
Ready to take the next step in your career? Explore our job opportunities in the vibrant city of Santa Ana, California, where endless possibilities await. Nestled in Orange County, Santa Ana offers a delightful blend of diverse cultures, stunning art galleries like the Bowers Museum, theaters such as the Yost Theater, and mouthwatering cuisine at the 4th Street Market. Home to the professional sports teams like the Orange County Soccer Club, this city also boasts serene parks like Santiago Park for outdoor enthusiasts. Come be a part of a community brimming with charm and growth opportunities – your dream job could be just a click away.
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