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Return Transportation Coordinator

Santa Ana, CA 92707

Posted: 09/09/2024 Job Category: Other Job Number: 19690

Job Description

Return Transportation Coordinator

**W2 Contract **ONSITE out of Santa Ana, CA**
Target Pay $32-35/hr

Under the supervision and guidance of a Transportation Manager, the return transportation Coordinator is responsible for the delivery order life cycle and transportation load planning associated with products, including load creation, carrier assignment, tracking/tracing, customer delivery, and customer product returns and claims. The coordinator ensures all deliveries are effectively translated in to a systemic load plan within the Transportation Management System (TMS and Warehouse Management System (WMS) to achieve sales targets and meet customer delivery expectations.

Role and Responsibilities
  • Proven experience communicating and working with multiple divisions (customer service, transportation, returns, etc.) to meet customer expectations.
  • Background and experience in key functions of the Supply Chain - including but not limited to Warehousing, Transportation, Reverse Logistics, Returns Management, and Customer Service.
  • Ability to create dynamic reporting for key measurable and performance tracking.
  • Ability to identify process improvements with attention to detail.
  • Various systems management (internal and external) to accomplish daily/weekly/monthly tasks.
  • Ability to proficiently manage multiple tasks/projects while staying organized in day to day activities.
  • Work directly with 3PLs to resolve customer complaints and issues.
  • Documenting and data collection for supporting departments/activities
  • Ability to make decisions based on cost and service drivers to better serve the organization.
  • Work with multiple divisions throughout the supply chain, warehouse, customer service and transportation teams meeting all key performance indicators and customer expectations
  • Support carrier routing, tendering, training and support through TMS
  • Prepare and update standard operating procedures for documenting department activities
  • Create dynamic reporting for key measurable and performance tracking
  • Identify process improvements with attention to detail
  • Proficiently manage multiple tasks/projects while staying organized in day to day activities
  • Documenting and data collection for supporting departments/activities
  • The ability to read, prepare, interpret, and understand product shipment information from various order and shipping documents to ensure accuracy and thorough preparation of transportation documents
  • Exercises judgment within defined practices and policies in selection of methods and techniques for obtaining solutions
QUALIFICATIONS
  • 3-5 years applicable experience
  • Data analytical skill
  • Transportation experience
  • Excel skills
#LI-DNP

Meet Your Recruiter

Scott Miller
Director- Service Delivery

Scott Miller joined ektello in 2015 in a Sales & Account Management role where he successfully built a portfolio of both large and enterprise-sized clients. Currently, Scott leads a team within Operations, in which he is working with our current partners to develop both short- and long-term strategies for their staffing needs. Prior to joining ektello, Scott was the General Manager of an advertising media company, Clear Channel Airports. He resides in Detroit and received his B.A. from Western Michigan University.

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About Santa Ana, CA

Ready to take the next step in your career? Explore our job opportunities in the vibrant city of Santa Ana, California, where endless possibilities await. Nestled in Orange County, Santa Ana offers a delightful blend of diverse cultures, stunning art galleries like the Bowers Museum, theaters such as the Yost Theater, and mouthwatering cuisine at the 4th Street Market. Home to the professional sports teams like the Orange County Soccer Club, this city also boasts serene parks like Santiago Park for outdoor enthusiasts. Come be a part of a community brimming with charm and growth opportunities – your dream job could be just a click away.
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