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Reverse Logistics - Returns Management

Ridgefield Park, NJ 07660

Posted: 02/07/2025 Job Category: IT PM/BA Job Number: 20441

Job Description

Reverse Logistics – Returns Management

**W2 contract, min 12 months** ONSITE out of Ridgefield Park, NJ**

Target W2 $30-35/hr 


The Return Risk Specialist is responsible for supporting the daily operations for Care Return Risk Operations. This role involves support managing Refurbish Centers and 3PL vendors. Monitor and track all Return Authorization (RA) from creation until posting of goods. Ensure all inventory movements at the warehouses are processed correctly and timely. Support and improve the Care Exchange White Glove experience for customers by partnering with Call Center and 3PLs.
Role & Responsibilities
  • Monitor/Tracking of all Technical Return Authorization (RA)
  • Daily review and submission of approved of B-Good scrap
  • Manage daily inventory movement across Refurbish Centers
  • Monitor 3PL Exchange and Return White Glove Performance
  • Monitor SLA/KPI with RBs and 3PLs
  • Address all inventory and RA discrepancies
  • Manage and Process Claims against 3PL and Vendors
  • Work with Call Center on addressing customer escalations related to 3PL issues
  • Recommend improvements by reviewing vendors performance
Top 3 Skills Needed:
  • Returns Management/Reverse Logistics
  • Critical Thinking
  • Analytical Skills
Minimum Qualifications
  • BS/ BA degree preferred or equivalent experience
  • At least 3 years of work experience in Returns Management or Reverse Logistics
  • Experience with SAP preferred.
  • Proficient in Microsoft Word, Outlook Email and Excel.
  • Proficiency in CSV file creation and requirements.
  • Being familiar with the sales or service operation of electronic goods.
  • Experience with claims and shipment tracking websites.
  • Good analytical, interpersonal, communication and time management skills with the ability to work in a team environment.
  • Strong interpersonal skills and extremely resourceful.
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Meet Your Recruiter

Korynn Stark
Technical Recruiter

To me, you’re more than just a resume – I work to show clients the whole YOU! I also offer guidance on your job search by providing market intelligence and honest feedback to help you work towards your goals.

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About Ridgefield Park, NJ

Start your next career adventure in picturesque Ridgefield Park, New Jersey! This vibrant area, nestled in Bergen County, offers a perfect blend of urban convenience and suburban charm. Explore job opportunities surrounded by stunning views of the Overpeck Creek, just a stone's throw away from New York City. With a rich cultural scene, including the Bergen Performing Arts Center and the New Jersey Naval Museum, as well as a variety of dining options featuring local favorites like Taylor Ham, Ridgefield Park is the ideal place to grow both personally and professionally. Don't miss out on the chance to work near iconic landmarks like the Meadowlands Sports Complex and Overpeck County Park. Find your dream job in this thriving community today!