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The T1 Sales Operations Analyst is a critical contractor role that supports the T1 and Total Display Sales organization with forecasting, reporting and escalation management. The Sales Analyst will be expected to collaborate across multiple teams and with key customers.
Responsibilities:
Supports channel aging reduction
Consolidates aging via distributor inventory reporting and knowledge from CPFR/pipeline
Weekly reporting to PM, T2 and T3 sales teams
Reporting:
Shipment tracker (POS reporting, mapping to BOs), SCM prep data, Exec COF summary, pipeline reporting to reps, WoW changes, Executive T1 update consolidation by category
CPFR
Flags opps W/C for Ap1, attends and provides BO guidance on CPFR calls, follows up on needed pipeline updates
SFDC W/C - AP1
Ensures all W/C are flagged in SFDC for AP1. Looks for opportunities IQP -Objective is to increase Ap1 and drive higher sell through
Allocation Management
Manages all constraints and prioritizes end user allocations.
Sends a weekly priority list to SCM for orders that need to drop or receive allocation.
Monitors product being held for BO’s while we have backorders elsewhere and facilitates what can be allocated where based on incoming & timing.
LED and LCD-S CPFR Calls
Flags opps W/C for Ap1, attends and provides BO guidance on CPFR calls, follows up on needed pipeline updates
Provides trends and analysis
Weekly reporting: Zsales, WOW pipeline changes
Extended Warranty Returns
Requests come from customer care/service team
Works with 3rd party company for warranty for confirmation on warranty contracts
Enters all extended warranty return PUMIs into system
Overall customer service:
Receives daily requests on PO status from customers and internal sales -all Tiers
Receives and provides daily inventory updates to sales -all Tiers
Receives and ensures Ap1/opp coverage from T3/T2
Shipment tracking requests
Serial number requests
Qualifications:
Bachelors degree and 3-5 years of experience OR 5+ years of relevant experience
Experience supporting business reporting, performance metrics, or operational analytics is preferred.
Proficiency in Microsoft Excel, including experience creating dashboards, reports, and data visualizations.
Experience consuming and analyzing data from business intelligence and CRM platforms such as Tableau and Salesforce.
Ability to extract, interpret, and present data insights from multiple data sources
Strong analytical and problem-solving skills with excellent organizational skills with the ability to manage multiple priorities and meet deadlines.
Effective written and verbal communication skills, with the ability to present data in a clear and actionable manner.
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