We are seeking a highly organized and detail-oriented Mobile Sample & User Trial Operation Manager. The ideal candidate will have experience in managing mobile sample collections, user trials, and ensuring compliance with regulatory requirements.
Responsibilities:
Oversee the end-to-end process of mobile sample collection, storage, and transportation
Develop and implement efficient workflows for mobile sample management
Coordinate with internal teams, including research and development, quality assurance, and logistics
Ensure compliance with relevant regulations, guidelines, and standard operating procedures (SOPs)
Manage user trial operations, including participant recruitment, consent, and data collection
Collaborate with cross-functional teams to design and execute user trials
Monitor and analyze trial data to identify trends and areas for improvement
Maintain accurate records and documentation for all mobile sample collections and user trials
Provide regular updates to senior management on project progress and any issues that arise
Recruit and manage overall user pool readily available for any upcoming projects and provide on-site training if necessary.
Ensure UT devices are setup properly prior to the execution of the project, and/or update device setup document as required
Create project status report periodically(weekly, Monthly, etc.) as well as final report when the project is finished
Gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments
Communicate with internal/external users in professional manner to maintain a good relationship with them to secure strong user pool for the User Trial Project
Qualifications:
A bachelor's degree or higher in fields such as Management Information Systems, business administration, marketing with additional preference given to those holding professional training in data management, analysis, and user experience research
1-3 years experiences in the telecom industry
Strong communication skill for demonstrations and conducting end-user training
Korean (business proficiency) and English (business proficiency) speaking/reading/writing ability (preferred)
Ability to perform root cause analysis, decision analysis and establish process mapping
Demonstrated English language competency in both written and oral communication modes for both internal and external communications
Working knowledge on Android, iOS and Windows platform
Strong understanding of regulatory requirements and guidelines (e.g., GCP, GLP, GMP)
Excellent organizational and time management skills
Ability to work independently and as part of a team
Strong communication and interpersonal skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with laboratory information management systems (LIMS) is a plus
Attention to detail and ability to maintain accurate records
Flexibility to work in a fast-paced environment and adapt to changing priorities
Ability to handle multiple tasks simultaneously
Ability to work in a fast-paced environment with minimal supervision
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