55 Challenger Road
Ridgefield Park,
NJ
07660
US
Posted: 11/27/2023
2023-11-27
2024-01-04
Job Category: Other
Job Number: 18415
Job Description
Senior Customer Service Representative
Where: Ridgefield Park, NJ
What: 12 Month W2 Contract (90% chance of extension, perm)
Schedule: Hybrid – 4 days in office – 1 at home
Pay: $27 – 28/HR
Benefits: Health, Dental, Vision, 401K, PTO, Paid Holidays
Top 3 Skills
- Account Management
- Issue Resolution
- Data Analysis
Role & Responsibilities
- Provide the best service to customer by improving service centers fields
- Secures service competitiveness by improving KPIs and by supporting issues of service centers
- Promote service differentiation by discovering best practices and propagating those practices to other service centers
- Make a visiting schedule for each service center and visit and improve the field based on a checklist
- Analyze issues for each service center based on the visiting results and support to implement an improvement measure for each issue
- Analyze an index for each service center. Analyze why there is a weakness and resolve the issue
- Organize best practices of a service center and apply them to increase operational efficiency by propagating them to other centers
Qualifications
- Bachelor’s Degree
- 1+ Year of experience
#LI-GG1
#LI-Onsite
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