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Senior Customer Service Representative

Ridgefield Park, NJ 07660

Posted: 11/27/2023 Job Category: Other Job Number: 18415

Job Description

Senior Customer Service Representative
Ridgefield Park, NJ
What: 12 Month W2 Contract (90% chance of extension, perm)
Schedule: Hybrid – 4 days in office – 1 at home 
Pay: $27 – 28/HR
Benefits: Health, Dental, Vision, 401K, PTO, Paid Holidays

Top 3 Skills
  1. Account Management
  2. Issue Resolution
  3. Data Analysis

Role & Responsibilities
  • Provide the best service to customer by improving service centers fields
  • Secures service competitiveness by improving KPIs and by supporting issues of service centers
  • Promote service differentiation by discovering best practices and propagating those practices to other service centers
  • Make a visiting schedule for each service center and visit and improve the field based on a checklist
  • Analyze issues for each service center based on the visiting results and support to implement an improvement measure for each issue
  • Analyze an index for each service center. Analyze why there is a weakness and resolve the issue
  • Organize best practices of a service center and apply them to increase operational efficiency by propagating them to other centers
  • Bachelor’s Degree
  • 1+ Year of experience

Meet Your Recruiter

Graham Gosselin

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