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Title: Site Support Analyst (IT Operations) Client: American Automotive Company Duration: 9+ months with HIGH chance for extension or become permanent Work Location: Burton, MI (Onsite) Schedule: 2nd shift, 3pm-11:30pm EST Pay rate: $25-29/hr w2 + Benefits/PTO
Top 3 skills:
Possess 3-5 years of IT experience supporting end-user devices in an enterprise environment.
Experience with basic network concepts.
Successfully obtained a College Diploma or University Degree in a related field and / or equivalent experience.
Job Description:
The Site Support Analyst provides onsite technical support for daily warehouse operations, automation systems, and IT infrastructure across CCA facilities. This role is responsible for maintaining the stability and availability of PCs, handhelds, printers, kiosks, network-connected devices, and application environments. The analyst ensures quick issue resolution, supports major transformation initiatives, and partners closely with site leadership, operators, engineering, and central IT teams to deliver reliable and safe operations.
Key Responsibilities: Operational Support
Provide front-line IT support for all onsite technology including PCs, handheld scanners, printers, thin clients, kiosks, VoIP phones, WMS terminals, and warehouse IoT devices.
Troubleshoot, diagnose, and resolve hardware, software, and network connectivity issues.
Execute daily operational checks to ensure devices, networks, and automation systems are functioning correctly.
Support user account requests, onboarding/offboarding, access changes, and workstation deployments.
Perform device imaging, patching, firmware updates, and lifecycle management.
Project & Deployment Support
Support enterprise initiatives including WMS rollouts, Zero Trust, Win11 upgrades, and network modernization.
Device lifecycle support for Desktops, Laptops, Handheld Scanners, and Mobile Printers.
Participate in go-live activities, cutovers, weekend maintenance windows, and after-hours support as needed.
Conduct onsite validation testing and provide feedback to project teams.
Execute device and infrastructure readiness tasks for new facility expansions.
Site Documentation & Standards
Maintain site inventory of IT assets and ensure compliance with security policies.
Keep process documentation, knowledge articles, and troubleshooting guides up to date.
Contribute to standardization of configurations, device setup, and IT workflows across all CCA sites.
Collaboration & Customer Service
Partner with site leadership, supervisors, and operators to understand issues impacting throughput or quality.
Escalate high-impact issues to central teams (Client, Network, Cybersecurity, Warehouse Management, etc.).
Demonstrate strong communication and customer-service skills aligned with core behaviors (One Team, It’s On Me, Innovate & Embrace Change).
Required Qualifications:
Successfully obtained a College Diploma or University Degree in a related field and / or equivalent experience.
Possess 3-5 years of IT experience supporting end-user devices in an enterprise environment.
Experience with basic network concepts.
Ability to work on rotating shifts, Weekends and Holidays when required.
Ready to embark on a career journey in the vibrant city of Burton, Michigan? Discover exciting job opportunities in this thriving region that offers a perfect blend of charm and growth. Located just south of Flint and with easy access to major highways, Burton provides a welcoming community atmosphere along with proximity to cultural landmarks like the Longway Planetarium and The Whiting auditorium, where world-class performances are held. Delight in the diverse culinary scene, from cozy diners to trendy restaurants, offering a taste of local flavors. Explore the stunning parks and recreational areas like For-Mar Nature Preserve, perfect for outdoor enthusiasts. Consider joining our team and shaping your future in this dynamic and promising area!
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