Top 3 Skill Sets: Strategic Thinking, Executional Excellence, problem solving
Job Title: Senior Site Experience Manager
PM to support .com CX
This PM position supports categorical line of business (LOB) management. PM will partner closely with Customer Experience (CX) team to support LOBs with onboarding product pages, marketing content and customer journey, to help drive site nurturing and eCommerce revenue growth of products and solutions. The goal of the Customer Experience team is to build the categorys business & brand value, while maximizing & growing .com/businesss revenue stream and this role will be partnering closely to help with this effort.
This role will also work closely with the web development and technology teams- as well as interface with key internal business stakeholders, 3rd party agency partners and production resources on a daily basis.
Core responsibilities include onboarding PDPs, content maintenance, CEJ improvements, building out ad-hoc pages to pass off to Site Ops with tight timelines, managing Jira tickets, managing all communication and organization of tickets in Confluence & Jira for the CX team for a large site migration project.
Essential Duties & Responsibilities
• Take charge of the end-to-end lifecycle of product pages, from initial intake from LOB, gathering necessary assets and information, to collaborating with the Category team for eCom setup and optimizing the purchase experience, and post-launch optimizations.
• Demonstrate exceptional attention to detail in every aspect of page creation and content & CEJ enhancement, ensuring that content and technical specification accurately reflect the product and align with brand standards.
• Maintain clear and effective communication across all levels of the organization, providing regular updates on project status, addressing any issues promptly, and ensuring all stakeholders are aligned throughout the process.
• Manage tight deadlines and complex workstream, prioritizing tasks effectively to ensure product and landing pages are launched accurately and on schedule to meet market launch dates.
• Assist Site Manager with requests while monitoring and tracking progress throughout each stage of the schedule.
• Work closely with Category, LOB and Product teams to coordinate page updates and communicate site changes and hit tight projected timelines
• Develop streamlined ways to manage projects and use strong communication skills to drive a clear roadmap
• Use Smartsheet, Jira & Confluence daily to keep team and stakeholders organized and informed
• Partner with Site Ops teams on prioritization of projects in queue.
• Partner with Platform and web development teams to identify technical solutions that meet business and CX needs
• Manage stakeholder expectations by proactively identifying problems & solutions
• Okay with doing tedious work
Requirements:
• Strong ability to work across a variety of tasks with varying deadlines and priorities. Knows how to manage time and get things done in a very fast-paced atmosphere.
• Seek to understand the strategic importance of projects in order to be deliver against the customer and business needs. Be strong advocate for the customer journey and experience.
• Experience in project management, product and campaign launches, ecommerce, site merchandising or similar experiences.
• A strategic thinker and decision maker.
• Great organizational skills, attention to detail, and ability to execute flawlessly.
• Identifying an issue and finding ways to solve it
Qualifications:
• Bachelors degree required, degree in Communications, Marketing or similar desired.
• 5+ years of experience in project or program management with proven track record of successfully developing, planning and executing operational processes in a highly matrixed organization.
• Excellent written and verbal communication skills
• Great organizational skills, attention to detail, and ability to execute flawlessly.
• Proven experience in problem solving. Not afraid to fail, willing to learn and improve.
• Passion for creating great customer experiences.
• Not afraid to work in a fast paced environment
• Collaborative, open, learns and grows from working with others. Thrives in a team atmosphere.
• Experience in online retail required. Experience in technology-focused online retail a real plus.
• Self-directed, hardworking, and hungry to learn.
• Expertise in Site Usability, A/B Testing, and Optimization
• Proficient in Microsoft Office: Excel, PowerPoint, Word
• Proficient in Jira & Confluence
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