**W2 Contract**Ridgefield Park, NJ**ONSITE**$35-40/hr**
Top Skills:
Foresight - Ability to recognize how one proposed change will affect other systems and workflows.
Effective Adaptability - Able to pivot between tasks with competing priorities and maintain quality output.
Deliver Results - Ability to finish tasks and effectively communicate their changes and impacts to others.
The main function of a technical writer is to write technical materials, such as equipment materials, appendices, or operating and maintenance instructions. A typical technical writer is responsible for organizing, editing and maintaining technical records and files.
Responsibilities:
Develop content around product and promotional launches to address key customer questions and provide solid talking points to agents that are easy to use and understand.
Identify and collate similar content into single sources of truth, while also improving readability and accessibility of the information.
Hold recurring review sessions with stakeholders to ensure policies and process are up-to-date.
Collaborate with CS operations to audit and enhance approved content for all channels of communication through customer service.
Partner with training team to keep training current with updated content.
Ensure compliance with law (e.g., copyright and data protection).Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style and terminology.
Maintain records and files of work and revisions.
Confer with client to establish technical specifications and to determine subject material to be developed for publication.
Qualifications:
Bachelor's degree required.
2-4 years’ experience required.
Excellent writing and editorial skills
Experience with HTML, including the ability to quickly comprehend its utilization in article structure.
Attention to detail and ability to quickly shift focus to keep up with shifting priorities or emerging issues.
Experience with content management systems and ticketing systems such as Jira, Confluence and Zendesk.
Proven work experience as a Content Writer, including experience working with contract resources.
Extensive experience with MS Office Suite.
Good organizational and time-management skills.
Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
Basic ability to work independently and manage one's time.
Basic knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Basic knowledge of media production, communication and dissemination techniques and methods.
Basic knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Basic knowledge of computer software, such as Adobe, JavaScript, Oracle, etc.
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About Ridgefield Park, NJ
Start your next career adventure in picturesque Ridgefield Park, New Jersey! This vibrant area, nestled in Bergen County, offers a perfect blend of urban convenience and suburban charm. Explore job opportunities surrounded by stunning views of the Overpeck Creek, just a stone's throw away from New York City. With a rich cultural scene, including the Bergen Performing Arts Center and the New Jersey Naval Museum, as well as a variety of dining options featuring local favorites like Taylor Ham, Ridgefield Park is the ideal place to grow both personally and professionally. Don't miss out on the chance to work near iconic landmarks like the Meadowlands Sports Complex and Overpeck County Park. Find your dream job in this thriving community today!
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