**Korean and English Bilingual
Education and Years of Experience:
1) Bachelor's degree in Engineering, preferably in Data science, Electrical, Computer Science, Computer Engineering, or equivalent level of work experience
2) Minimum 1-3 years of experience in wireless industry preferred in Mobile QA or Mobile testing
Top Skills
Mobile Testing, Detail oriented, Data driven
Job Description: Mobile Quality Issue Specialist
- Collect and analyze data from various sources to provide business intelligence support and supporting areas by means of both repeatable and ad hoc reporting delivery reports (charts, graphs, tables, etc)
- Analyzes performance of process activities, identifies problem areas, and presents findings in clear, concise charts, graphs, tables, or summaries
- Responsible to tackle mobile quality issues from various streams including data from Carrier, VOC, Supply Chain, Customer Care, B2B and Network Performance.
- Mainly deal with issues after mobile product is launched in the market
- Language Requirement Proficiency speaking and writing in both English and Korean is required
- Essential Duties & Responsibilities Provide technical support for the client carriers' marketing and engineering personnel on issues reported from market.
- Managing master data, including creation, updates, and deletion.
Data management, Create Trends, Reports etc
- Track, collect and analyze network KPI and other quality data in case of major issue is reported
- Perform stationary and field test of issue reproduction
- Communicate with internal R&D, carriers, and customers for the market issue reported and follow up
Qualification
(Background and Experience)
- Bachelor's degree in Engineering, preferably in Data science, Electrical, Computer Science, Computer Engineering, or equivalent level of work experience
- Proven experience as a Data Analyst or in a similar role
- Strong knowledge of data analysis tools and techniques
- Process certification, such as, Six Sigma, CBPP, BPM, ISO 20000, ITIL, CMMI.
- Excellent written, presentation, and verbal communication skills.
- Minimum 1-3 years of experience in wireless industry preferred in Mobile QA or Mobile testing
- Familiar with LTE and IMS/VoLTE Protocol
- Knowledge of Android infrastructure
- Strong analytical and problem-solving skills, with the ability to extract actionable insights from complex datasets. Experience with statistical modeling, machine learning, or predictive analytics is a plus.
- Ability to perform root cause analysis, decision analysis and establish process mapping is a plus
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