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Position Summary
Under the supervision and guidance of a Transportation Manager, the transportation analyst is responsible for the delivery order life cycle and transportation associated with Samsung products, including load creation, carrier assignment, tracking/tracing, customer delivery, and customer product returns and claims. The Transportation analyst ensures all deliveries are effectively translated into a systemic load plan within the Transportation Management System (TMS and Warehouse Management System (WMS)) to achieve sales targets and meet customer delivery expectations.
Role and Responsibilities
Proven experience communicating and working with multiple divisions (customer service, transportation, returns, etc.) to meet customer expectations.
Background and experience in key functions of the Supply Chain – including but not limited to Warehousing, Transportation, Reverse Logistics, Returns Management, and Customer Service.
Ability to create dynamic reporting for key measurable and performance tracking.
Ability to identify process improvements with attention to detail.
Various systems management (internal and external) to accomplish daily/weekly/monthly tasks.
Ability to proficiently manage multiple tasks/projects while staying organized in day-to-day activities.
Work directly with 3PLs to resolve customer complaints and issues.
Documenting and data collection for supporting departments/activities
Ability to make decisions based on cost and service drivers to better serve the organization.
Top Three Skills:
Data analytical skill
Transportation experience
Excel skills
Required Education/Experience
Bachelor’s Degree (Master’s degree preferred)
4-6 years of experience in logistics and/or transportation. Load Planning/Order Management experience is a plus.
Knowledge of Transportation Management Systems and Warehouse Management Systems.
Strong Excel proficiency and skills.
Excellent written and verbal communication skills.
Ability to work well in teams and work with remote teammates.
Works on problems of limited and routine scope where limited analysis of data requires identification of predetermined solutions.
Exercises judgment within defined practices and policies in selection of methods and techniques for obtaining solutions.
Typically has general knowledge of logistics operations related to employee’s specific area of work, and knowledge of overall logistics operations.
Able to identify standard problems within the delivery cycle and makes a recommendation to provide a solution to achieve customer satisfaction.
Ability to work extended periods of time in an open office environment
Location: Santa Ana, CA | Hybrid (MTWTh Onsite) Duration: 12+ month W2 Contract
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About Santa Ana, CA
Ready to take the next step in your career? Explore our job opportunities in the vibrant city of Santa Ana, California, where endless possibilities await. Nestled in Orange County, Santa Ana offers a delightful blend of diverse cultures, stunning art galleries like the Bowers Museum, theaters such as the Yost Theater, and mouthwatering cuisine at the 4th Street Market. Home to the professional sports teams like the Orange County Soccer Club, this city also boasts serene parks like Santiago Park for outdoor enthusiasts. Come be a part of a community brimming with charm and growth opportunities – your dream job could be just a click away.
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