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**W2 contract, min of 9 months** REMOTE **Target W2 $95-110/hr
Our client is looking for a highly-skilled mixed methods Experience Researcher to deliver actionable insights. As a member of their team, you will inform new and existing experiences, ensuring that their product solutions meet a high quality bar. In this role, you will apply your qualitative and quantitative skill set to your own projects, and lead other researchers to inform large strategic initiatives. This is a senior role requiring a breadth of methodological and leadership experience.
Responsibilities
Lead research across internal and external facing product experiences, ensuring that these experiences drive value for our community and meet high quality standards.
Conduct qualitative and quantitative studies within your focus area (e.g. ethnographic/field research, diary studies, surveys, concept testing, log analysis, statistical analysis, etc.).
Collaborate closely with adjacent teams to identify new or foundational research questions, anticipating the needs of the organization and informing early decision making.
Collaborate closely with product managers, designers, writers, and partner organizations to identify possible research goals and timelines.
Communicate effectively with stakeholders from across the company, including senior leadership.
Assist with workshops and other cross-functional alignment activities
Execute in a fast-paced environments.
Qualifications
8+ years industry experience, using both qualitative and quantitative research
Experience in running statistical analysis (e.g. t-tests, correlation, etc.) and SQL queries.
Experience working with research vendors and conducting primary and secondary research that informs strategy and generates product recommendations
A demonstrated track record of delivering impactful insights within complex or technical problem
Exceptional written and verbal communication
Experience managing a portfolio of multiple priorities simultaneously without sacrificing quality or deadlines
Experience conducting research in complex problem spaces such as customer service, enterprise solutions, or
Experience in consumer products and/or hospitality
Bonus experience
Degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences, or equivalent practical *
Coding/scripting skills
Experience with cross-cultural products and international research
Expertise in tools or methods for conducting accessibility research
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